募捐 9月15日2024 – 10月1日2024 关于筹款

Smiling down the Line : Info-Service Work in the Global...

Main
Smiling down the Line : Info-Service...

Smiling down the Line : Info-Service Work in the Global Economy

Bob Russell

0 / 0

你有多喜欢这本书？

下载文件的质量如何？

下载该书，以评价其质量

下载文件的质量如何？

Smiling Down the Line theorizes call centre work as info-service employment and looks at the effects of ever-changing technologies on service work, its associated skills, and the ways in which it is managed.

年:

2009

出版:

1

出版社:

University of Toronto Press

语言:

english

页:

345

ISBN 10:

1442697857

ISBN 13:

9781442697850

文件:

PDF, 1.80 MB

IPFS:

,

english, 2009

线上阅读

正在转换

转换为失败

您可能会感兴趣

NOTES — HUMAN RESOURCE MANAGEMENT

Коллектив авторов — Иностранный язык

Коллектив авторов — Иностранный язык в деловом общении

Коллектив авторов — Иностранный язык в деловом общении

Коллектив авторов — Иностранный язык в профессиональном общении

Martocchio J.J. — Research in Personnel and Human Resources Management

Michael J Boella, Steven Goss-Turner — Human Resource Management in the Hospitality Industry, Eighth Edition: An Introductory Guide

Joseph J. Martocchio — Research in Personnel and Human Resources Management, Volume 25 (Research in Personnel and Human Resources Management)

Shaun Tyson — Essentials of Human Resource Management, Fifth Edition

Ashly Pinnington, Rob Macklin, Tom Campbell — Human Resource Management, Ethics and Employment

Mathangi Krishnamurthy — 1-800-Worlds: the Making of the Indian Call Centre Economy

David G. Collings, Geoffrey Wood — Human Resource Management: A Critical Introduction

John Bratton, Jeffrey Gold (auth.) — Human Resource Management: Theory and Practice

Rosemary Lucas — Employment Relations in the Hospitality and Tourism Industries (Routledge Studies in Employment Relations)

Pawan S. Budhwar, Jyotsna Bhatnagar — The Changing Face of People Management in India (Working in Asia)

Lanny Entrekin, Brenda D. Scott-Ladd — Human Resource Management and Change: A Practising Manager's Guide

David Holman, Toby D. Wall, Chris W. Clegg, Paul Sparrow, Ann Howard — The Essentials of the New Workplace: A Guide to the Human Impact of Modern Working Practices

Peter Reilly, Tony Williams — Strategic Hr: Building the Capability to Deliver

Stephen J. Frenkel, Marek Korczynski, Karen A. Shire, May Tam — On the Front Line: Organization of Work in the Information Economy

Yaw A. Debrah; Ian G. Smith — Work and Employment in a Globalized Era: An Asia Pacific Focus

David G. Collings, Geoffrey T. Wood. Leslie T. Szamosi — Human Resource Management: A Critical Approach

Elizabeth D. Fredericksen; Stephanie L. Witt; W. David Patton; Nicholas P. Lovrich — Human Resource Management: The Public Service Perspective

Karen A. Shire, Ursula Holtgrewe, Christian Kerst — Re-organising Service Work: Call Centres in Germany and Britain

Stephen Deery, Nick Kinnie — Call Centres and Human Resource Management

Stephen Bach — Managing Human Resources: Personnel Management in Transition

Bob Russell — Smiling Down the Line: Info-Service Work in the Global Economy

Eileen Appelbaum; Rosemary Batt — The New American Workplace: Transforming Work Systems in the United States

Stephen J. Frenkel; Marek Korczynski; Karen A. Shire; May Tam — On the Front Line: Organization of Work in the Information Economy

Dariusz Jemielniak, Dariusz Jemielniak, Jerzy Kociatkiewicz — Management Practices in High-Tech Environments

Tanya Bondarouk, Tanya Bondarouk, Huub RuÃ«l, Karine Guiderdoni-jourdain, Ewan Oiry — Handbook of research on e-transformation and human resources management technologies: organizational outcomes and challenges

John Ericson A. Policarpio — Human Resource Management

Rowena Barrett, Susan Mayson — International Handbook of Entrepreneurship and HRM (Elgar Original Reference)

Royston Flude (auth.) — People for Business: The Key to Success

Marko Nöhren, Armin Heinzl, Tommi Kramer (auth.), Ilan Oshri, Julia Kotlarsky, Leslie P. Willcocks (eds.) — Advances in Global Sourcing. Models, Governance, and Relationships: 7th Global Sourcing Workshop 2013, Val d’Isère, France, March 11-14, 2013, Revised Selected Papers

Indranil Mutsuddi — Managing Human Resources in the Global Context

关键词